Shipping Policy
Reliable & Secure Delivery
At Morqaine, we are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.
We carefully prepare every order and work with trusted shipping partners to ensure your items are delivered safely and efficiently.
1. Order Processing Time
All orders are processed within:
- 1-3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During high-volume periods, promotional events, or holidays, processing times may be slightly extended. We appreciate your patience and understanding.
2. Shipping Time
Delivery times vary depending on your location and the shipping method selected during checkout.
| Destination | Estimated Delivery Time |
|---|---|
| France | 5-10 Business Days |
| European Union | 7-15 Business Days |
| United Kingdom | 7-15 Business Days |
| United States | 7-15 Business Days |
| Canada | 10-18 Business Days |
| Australia | 10-18 Business Days |
| Other International Locations | 10-25 Business Days |
Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or circumstances beyond our control.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can use your tracking number to monitor the progress of your shipment.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
4. Shipping Address
Please ensure your shipping address is complete and accurate before completing your purchase.
Morqaine cannot guarantee address changes after an order has been processed.
If you notice an incorrect shipping address, please contact us immediately:
Email:
stevenandrade4083@outlook.com
5. Customs & Import Duties
International orders may be subject to customs fees, import duties, taxes, or other charges depending on the destination country.
Any customs fees or import charges are the responsibility of the customer and are determined by local customs authorities.
6. Delayed Or Lost Packages
While we work with reliable shipping carriers, unexpected delays may occasionally occur.
Morqaine is not responsible for delays caused by:
- Shipping carrier delays
- Customs inspections
- Incorrect shipping information
- Weather conditions
- Events beyond our control
If your package appears delayed, please contact us and we will assist you in checking the shipment status.
7. Damaged Or Incorrect Deliveries
If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Description of the issue
- Photos of the item and packaging
Our team will review your request and provide assistance as quickly as possible.
8. Multiple Items In One Order
Depending on product availability and warehouse processing, items from the same order may occasionally arrive in separate packages.
If multiple shipments are created, tracking information will be provided for each package.
9. Contact Us
If you have any questions regarding shipping, please contact our customer support team.
Morqaine
French Women's Fashion Boutique
Business Address:
1 rue de la justice
Barlain, 62620
France
Store Address:
32 Rue du Dixième
79000
France
Email:
stevenandrade4083@outlook.com
Thank You For Choosing Morqaine
We appreciate your trust and are dedicated to providing a simple, secure, and enjoyable shopping experience.